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As a Technical Support Specialist, you will provide elite customer service experience by addressing technical support needs for a designated region (three or more branches). The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. This individual is required to visit job sites with customers to offer technical advice, support, recommendations, troubleshooting and when necessary, hands-on application. This person is also able to conduct equipment training for customers as well as staff.
What will you be doing as an HVAC Technician Support...
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The Driver/Mayerial Handler is responsible for receiving, filling, and shipping products accurately and efficiently, as well as ensuring the safe transporting and arrival of products, in a timely manner, to our customers and other store locations. May be assigned all or some of the various warehouse job functions including but not limited to receiving,...
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- Identify new accounts with potential within the Northern New Jersey region, and work to build the business proposition, with the end goal of making those accounts Johnstone customers.
- Develop quality data (consistent, measurable) in support of Sales, Marketing and Product programs and analytics
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- Manage assigned accounts, by executing sales strategy, initiate contact with existing and potential customers, identify their needs and sell HVAC/R service and products that meet their needs. The above includes:
- Keeping customer information updated
- Managing individual contract and SKU pricing
- Preparing for sales calls specific to the needs of individual customers
- Tracking customer activity and trends
- Creating goals and forecasts per account
- Aligning customer needs with services available through the Johnstone Advantage (e.g., inventory, customer service, warranty, ecommerce, delivery, etc.)
- In conjunction with Sales and Marketing determine market strategies and goals for...
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- Plans and directs multiple projects to meet business requirements by: facilitating requirements processes, defining project scope and goals; developing project plans, timelines, resource requirements, risk mitigation plans, and budgets; coordinating project activities, and stakeholder communications; and monitoring project status in order to escalate when needed.
- Coordinates project activities and tasks across internal and external resources, including outsourced third parties, to ensure delivery of project objectives on time and within budget.
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The Counter Sales Associate I fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working environment and store profitability. In this role, the employee stays apprised of all Johnstone sales and promotional programs with the goal to increase and strengthen the Company’s partnership with its clients, increase sales, and increase profitability. The employee provides prompt, friendly, and professional service to Johnstone customers in-person and over the phone.
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What will you be doing as a Material Handler?
- Handle the processing of incoming orders from suppliers.
- Meet deadlines and schedules for routine procedures and deliveries.
- Handle shipping/receiving activity including, but not limited to UPS, auto freight, “will call,” store-to-store transfers, and LTL shipments.
- Ensure pick/pack and transfer orders are picked and packed focused on quality and accuracy according to the daily schedule.
- Check-in corporate orders the same day that they are received.
- Maintain the accurate locations for all inventory items.
- Maintain materials in good order and condition during handling, shipping, receiving and storage.
- Ensure cycle counts are...
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The COS Material Handler/Driver is responsible for receiving, filling, and shipping products accurately and efficiently, as well as ensuring the safe transporting and arrival of products, in a timely manner, to our customers and other store locations. May be assigned all or some of the various warehouse job functions including but not limited to...