Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Position contributes to Johnstone Supply’s status as preeminent choice for commercial solutions in the HVAC/R field by providing technical expertise, sales support, and excellent customer service.

Essential Job Functions: 

•  Provides excellent customer services and builds and maintains positive customer relationships in the commercial, hydronic, new construction, and geothermal markets.
  • Interprets engineered plans, schedules, and schematics to provide accurate and complete quotes.
  • Researches, designs, and prepares quotes for commercial, hydronic, geothermal and/or new construction business for their assigned segment.
  • Provides support, research, and expertise to internal and outside sales teams to achieve the organization’s strategic sales plans.
  • Assists counter and store personnel with product recommendations, order fulfillment, and identifies potential sales opportunities.
  • Works with vendors and other partners to identify trends, provide solutions, present options, and respond to customer requests and needs.
  • Champions the assigned segment (i.e. commercial, geothermal etc.) market and supports internal and external customers with solutions.
  • Remains current in the market and monitors trends and changes in the HVAC/R space for their segment, making recommendations to leadership.
  • Visits job sites as needed to assist customers in the planning of projects and provide solutions to customer needs.
  • Assists with customer service in the branches, including answering phones, greeting customers, and covering the sales counter as assigned.
  • May create and maintain technical drawings as assigned consistent with state or other regulations.
  • May manage CAD-related projects if assigned.
  • Participates in initiatives and projects and may lead special assignments as assigned.
  • Performs all other duties as assigned.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Associate’s or Bachelor’s degree in mechanical engineering, drafting, design, logistics, business, or related field preferred; 5 years of experience in a similar position; or equivalent combination of education and experience.

Required:
o High school degree or equivalent required or is ERP competence with ability to learn quickly
o AutoCad proficiency
o Minimum of five years’ experience in the HVAC and/or refrigeration field

Preferred:
o Associate’s or Bachelor’s degree in mechanical engineering, drafting, design, logistics, business or related field preferred.
o ERP experience with DDI preferred
o HVAC/R design experience preferred

Certificates, Licenses, and Registrations:
• Valid drivers’ license and proof of insurance must be maintained in order to support occasional travel by vehicle.
• Must have, or be able to quickly obtain, and sustain any state required licenses required to perform the role.

Wisconsin Designer of Engineering Systems (HVAC) Stamp with "H" subfield designation is a plus! 

Job Knowledge, Skills, and Abilities:
• Experience delivering high level of customer service with ability to listen and speak effectively with a variety of customers.
• Comprehensive knowledge of the full Johnstone catalog of HVAC/R equipment and products.
• Expert knowledge of HVAC/R products, concepts, and the industry as a whole with high degree of technical competency in order to respond to customer needs and issues and provide solutions.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Analytical abilities desired in order to perform product and equipment research and provide solutions.
• Proven ability to attend to details.
• Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
• Strong interpersonal skills. Ability to meet, service, and build long-term relationships with customers.
• Ability to handle multiple tasks simultaneously, organize and prioritize responsibilities and duties.
• Ability to make business decisions by an analytical as well as creative process.
• Proficiency with ERP systems and Microsoft Office Suite of products.
• Polished and professional demeanor in person, online, and via phone.
• While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

People Leadership Level:
• Individual Contributor Non-Lead – Focus on producing own work, achieving quality standards, and meeting deadlines; no personnel authority; this category includes IC’s who are knowledge resources for their peers.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, and/or feel; flex hands and fingers; reach with hands and arms; turn head and torso; and talk or hear. The employee is often required to walk, particularly for on-site visits. The employee is occasionally required to carry and/or move up to 50 pounds. Position requires driving and as such requires ability to sit for long periods of time and can experience bouncing and vibration. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.

Work Environment:
• Employee is occasionally required to travel across multiple locations in their assigned area, primarily via car. Some work is performed in typical office building at a desk using equipment such as PCs, phones, and electronic files. Other work occurs on-site at customers’ locations and at individual stores. Store climate is air conditioned or heated. Additional time may be spent outdoors, in trucks, and in a warehouse environment. While outdoors, the employee is exposed to a variety of weather elements including sunshine, rain, heat, cold, and humid conditions. Warehouse is unconditioned and may involve hot and cold temperatures, dust, dirt, and noise. Occasionally, the employee is exposed to fumes, airborne particles, or toxic or caustic chemicals.

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.